Google Workspace - Software For Travel Industry
Google Workspace is just one Google product to have helped travel industries realize its business ambitions. Google Cloud tools have enabled the business to trial a feature that improves the experience of both customers and hotels.
Google Workspace enables to manage emails in a more professional manner. This means improve work efficiency and better customer service.
One of the distinct advantages of Gmail is its stunning spam filter capabilities and advance feature such as Blacklist and Whitelist domains, making the spam filter even more effective. With the enhanced control features, business and junk mails are easily categorized.
AIRLINE COLLABORATE AND COMMUNICATE USING GOOGLE DOCS AND GOOGLE HANGOUT
As a global business, you may have people working all over the world. Now it doesn't matter if your staff are on united states in Ohio, offices in California, they’ll be able to communicate and collaborate in real time, using Google Docs, Google Sheets and Google Slides from their PCs smartphones or tablets. As well as removing the barriers of distance, the move to Google Workspace will also help you break down language barriers with Hangouts' translation feature. With these combined changes, the airline saves time, real time collaboration ,reduces travel costs, and increases productivity.
COLLECT CUSTOMER FEEDBACK BY USING GOOGLE FORM
Create Google forms for surveys and questionnaires at no extra cost. Gather everything in a spreadsheet and analyze data in Google Sheets and collect feedback from customers. These forms can include topics like customer service experience.
BENEFITS
Improve customer experience by recognizing their suggestions.
Easily see and share a graphical summary of results with other employees.
BELOW IS A REAL LIFE EXAMPLE OF A COMPANY THAT HAS TRANSITIONED TO GOOGLE WORKSPACE
Buffalo Tours
Buffalo Tours serves tons of passengers each month, helping them with various aspects of their travel. These involve tour booking requests from passengers, request processing, and information checking.
BEFORE TRANSITION TO GOOGLE WORKSPACE
Prior to the Google implementation, Buffalo Tour’s email exchange was supported by another email server. Employees lamented the frequent loss of emails and the ineffective spam filtering system, which resulted in legitimate emails from customers being treated as junk mail. Prior to adopting Gmail, the trend of lost emails or failed delivery accounted for 5% of the business. This means that five out of every 100 incoming requests to Buffalo Tours were lost.
Managing the email server was also a challenge as the server was hosted by a network operator but located on-premise. Due to the logistical challenges, each time the server failed, it took some time before the server could be rebooted. The complex system configuration also meant it was not easy to get new employees on board said Bui Anh Tuan, IT manager of Buffalo Tours.
AFTER TRANSITION TO GOOGLE WORKSPACE
Gmail emerged as a viable option to replace Buffalo Tour’s existing email server as it was cloud-based and user-friendly. At the start, Buffalo Tours made use of the free Gmail service for business. Happy with the results, Buffalo Tours decided to switch to Google Workspace on a permanent basis.
"Google Workspace has enabled us to manage our emails in a more professional manner. This means improved work efficiency and better customer service. Furthermore, it also offers many other essential services that benefit the work that we do," said Tuan.
Since making the switch to Gmail, the company does not have to bear the cost of buying and maintaining a physical server, resulting in cost savings of around 17% annually. The rate of lost emails is now down to almost zero, which is the icing on the cake for Buffalo Tours.
“Since we switched to Google Workspace, there have been zero customer complaints around the inability to contact the sales division. Meanwhile, our business continues to prosper and our yearly bookings increased by 1.5%. Together with Google, we are confident of our continued growth," concluded Tuan.