Google Cloud Platform Managed Services is a suite of cloud computing services provided by Google. These services allow businesses to build, deploy, and manage applications and infrastructure on Google's globally distributed and secure cloud infrastructure. With Google Cloud Platform Managed Services, businesses can focus on delivering innovative applications and services while Google manages the underlying infrastructure, reducing the need for in-house IT resources and expertise.
One of the key benefits of Google Cloud Platform Managed Services is the ability to quickly scale resources up or down as needed, with no upfront costs or long-term commitments. This makes it ideal for businesses that experience rapid growth or need to accommodate fluctuations in demand.
In addition to the core cloud computing services, Google Cloud Platform Managed Services offers a wide range of tools and services to support the development and deployment of applications, including:
Google Kubernetes Engine, a powerful platform for deploying and managing containerized applications
Google BigQuery, a powerful data analysis and visualization tool
Google Cloud Functions, a serverless computing platform that lets you run code in response to events
Google Cloud Platform Managed Services also offers a wide range of pre-built solutions and managed services, including managed databases, analytics, and machine learning services. These services provide businesses with the tools they need to quickly and easily analyze large amounts of data and extract insights that can inform their decision-making processes.
In conclusion, Google Cloud Platform Managed Services provides businesses with a comprehensive suite of cloud computing services that enable them to focus on delivering innovative applications and services while Google manages the underlying infrastructure. With its highly available, secure, and scalable infrastructure, as well as its powerful tools and services, Google Cloud Platform Managed Services is an ideal solution for businesses looking to take advantage of the benefits of cloud computing.
Work that defines us.
| Service/Process | Responsibility | Including/Not including |
|---|---|---|
| Event Management & Observability | Team will make sure Configuration Items and services are constantly monitored, and to filter and categorize Events in order to decide on appropriate actions. | ✔️ |
| Incident Management | Responsible for managing the lifecycle of all incidents. The SMC will monitor the process to ensure it is efficient and effective, identify trends, improve recovery time, and identify service improvements Work to effectively and efficiently manage Major Incidents ensuring appropriate communication and swift resolution | ✔️ |
| Problem Management | Responsible for managing the lifecycle of all problems. The team will identify needed corrective actions, create and manage action plans to resolve known errors, update the knowledge database, provide quality assurance (root cause analysis, actions identified and closed), and provide proactive problem analysis to identify trends | ✔️ |
| Change Management | Manage IT changes and deliverables while managing risk. The team will manage changes related to the services and the change process including:
- Prioritize and categorize - Authorize and schedule, implementation - Review the implementation - Participate in the CAB meetings Additionally, the team will ensure that standardized analysis, reviews and approval processes are followed, artifacts captured, and the appropriate audit focus given. |
✔️ |
| Request Fulfillment | Responsible for end-to-end management of the Service Request Lifecycle. The team will monitor the process to ensure it is efficient and effective, identify service improvements, provide management reporting and quality assurance (consistent delivery, manage backlog, information gathering). | ✔️ |
| Access Management | Team responsible for granting authorized users the right to use a service, while preventing access to non-authorized users. The Access Management processes essentially execute policies defined in Information Security Management. Access Management is sometimes also referred to as Rights Management or Identity Management. | ✔️ |
| Service Asset & Configuration Mgmt. | Team to provide and maintain information on Configuration Items required to deliver an IT service, including their relationships. | ✔️ |
| Capacity Management | Team responsible for ensuring that the capacity of the IT service meets the business requirements in a cost-effective, efficient, and timely manner. | ✔️ |
| Knowledge Management | Team responsible for working with the stakeholders to ensure knowledge articles are developed and maintained with the internal and customer-specific knowledge. | ✔️ |
| Communication Management | Team would be responsible for managing stakeholder communication during above Service/Process offerings. | ✔️ |
The following are some key features of GCP Managed Services:
| Level of Contact | Responsible | Contact |
|---|---|---|
| 1st level | Team | Google chat, meet, Collaboration spaces, Contact number |
| 2nd level | Managed Services Lead | Contact number,Google chat, meet, Collaboration spaces |
| 3rd level | Cloud Practice Head | Contact number |
Escalation Model: