Optimizing Productivity: Premier Google Workspace Managed Services
Google Workspace Managed Services are a set of IT services offered by Google to help organizations manage and utilize their Google Workspace (formerly known as G Suite) environment. With these services, organizations can receive 24/7 support and proactive management for their Google Workspace deployment, allowing them to focus on their core business activities.
In conclusion, Google Workspace Managed Services provide organizations with a comprehensive set of IT services to help them effectively manage and utilize their Google Workspace environment. With 24/7 support, proactive management, and various other features, organizations can focus on their core business activities and rest assured that their Google Workspace deployment is in good hands.
Work that defines us.
| Service/Process | Responsibility | Including/Not including |
|---|---|---|
| Event Management & Observability | Team will make sure Configuration Items and services are constantly monitored, and to filter and categorize Events in order to decide on appropriate actions. | ✔️ |
| Incident Management | Responsible for managing the lifecycle of all incidents. The SMC will monitor the process to ensure it is efficient and effective, identify trends, improve recovery time, and identify service improvements Work to effectively and efficiently manage Major Incidents ensuring appropriate communication and swift resolution | ✔️ |
| Problem Management | Responsible for managing the lifecycle of all problems. The team will identify needed corrective actions, create and manage action plans to resolve known errors, update the knowledge database, provide quality assurance (root cause analysis, actions identified and closed), and provide proactive problem analysis to identify trends. Sample GWS support tasks includes but not limited too:
Google workspace configuration related changes Google workspace issues with collaboration or any of Google workspace services Google workspace issues with Mobile device management |
✔️ |
| Change Management | Manage IT changes and deliverables while managing risk. The team will manage changes related to the services and the change process including: Prioritize and categorize Authorize and schedule, implementation Review the implementation Participate in the CAB meetings Additionally, the team will ensure that standardized analysis, reviews and approval processes are followed, artifacts captured, and the appropriate audit focus given. | ✔️ |
| Request Fulfillment | Responsible for end-to-end management of the Service Request Lifecycle. The team will monitor the process to ensure it is efficient and effective, identify service improvements, provide management reporting and quality assurance (consistent delivery, manage backlog, information gathering) | ✔️ |
| Access Management | Team responsible for granting authorized users the right to use a service, while preventing access to non-authorized users. The Access Management processes essentially execute policies defined in Information Security Management. Access Management is sometimes also referred to as Rights Management or Identity Management. | ✔️ |
| Service Asset & Configuration Mgmt. | Team to provide and maintain information on Configuration Items required to deliver an IT service, including their relationships | ✔️ |
| Capacity Management | Team responsible for ensuring that the capacity of the IT service meets the business requirements in a cost-effective, efficient, and timely manner. | ✔️ |
| Knowledge Management | Team responsible for working with the stakeholders to ensure knowledge articles are developed and maintained with the internal and customer-specific knowledge. | ✔️ |
| Communication Management | Team would be responsible for managing stakeholder communication during above Service/Process offerings. | ✔️ |
The following are some key features of Google Workspace Managed Services:
| Level of Contact | Responsible | Contact |
|---|---|---|
| 1st level | Team | Google chat, meet, Collaboration spaces, Contact number |
| 2nd level | Managed Services Lead | Contact number,Google chat, meet, Collaboration spaces |
| 3rd level | Cloud Practice Head | Contact number |
Escalation Model: